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So You Think You Can eCommerce?

The eCommerce develops quickly but blind. Everyone has his own answer when being asked what the eCommerce is, because it is hard to give a definition. So what the eCommerce is in the end is topic of this article.

Electron + Business= Commercial Electron

With the fast development and wide usage of computers and internet, many IT companies begin to establish electronic information platform such as Taobao, eBay and Monster which partly supply the personal demand for information or consumer.

Meanwhile, Alibaba, Global sources, Made-in-China.com are well-known platforms in B2B industry. Such platforms attract many companies to join. Enterprises come to publish their own business and product information in order to obtain their own output and interests, thus helping these electronic information platform update and improve a great deal of information, but it also attract buyers to some extent. Under the environment of information flood, the platform launched Banner ads, ranking and other services, allowing enterprises to spend more money to get the extra display or possible attention.

If you see through the point, this kind of electronic information platform make our offline wholesale market electronic, which is the reason why a lot of wholesale market or Intelligence Park to open up use online electronic information platform to deepen its existing offline services. In today’s business operating mode, such a “wholesale market” mode can not reflect characteristics of the enterprises, also not conducive to the development of brand names.

Then we will naturally find that, the e-business mode which takes electronic information platform as the core part could meet part of business needs, but these platforms will only intensify competition in the same industry, even lead to price competition. Most companies can not benefit from such a platform. Frankly speaking, it is difficult to achieve win-win between enterprises and the platform providers.

Business + Electron = Electronic Business (eCommerce)

As early as three years ago, we saw the drawbacks of electronic information platform and begin to consider new e-commerce mode. Later we found a new e-business mode should be a integration mode which takes the needs of enterprises as the core part and electronic information technology as auxiliary.

Commercial operation is the core of the development of enterprises; companies need to pay more attention to how to run it well, rather than spending a lot of manpower and resources to choose from a variety of electronic channels to meet their business needs. In other words, enterprises should focus on the operation of its familiar business operation modules, and delegate or outsource the unfamiliar modules to a professional company.

Take the Chinese trading company we are familiar with as an example. Chinese trading company need to carry out foreign trade marketing, so the eCommerce should be based on marketing needs of enterprises of international trading. The purpose of international trading is to obtain foreign buyers’ attention and inquiry. To run eCommerce, Chinese exporters should take getting foreign buyers’ attention and inquiry as the core part, through a variety of e-business channels to provide marketing solutions for Chinese exporters.

As the most influential thinker in the field of eCommerce, Dr. Jeffrey F Report’s research focused on the impact of information technology for enterprise service management and marketing strategy, that is to say the needs of enterprise eCommerce issues. From this point it is not difficult to see that the second mode is the real eCommerce!

Of course, no matter what kind of eCommerce mode has its advantages, disadvantages and target groups, but according to our years of research about International trading, Chinese exporters and international eCommerce, the first mode is suitable for general consumption and the second mode is more suited for the enterprises.

And we firmly believe that electronic business is the development direction of eCommerce in the future while the application level of eCommerce would probably be a module of eCommerce. If your site wants to stand out in the same industry, it must be a perfect combination of network marketing and eCommerce – an eCommerce site which has a very strong function of network marketing. In the early times, more sites worked hard to e-business, while neglecting the importance of Internet marketing.

An eCommerce site with a strong function of network marketing must have 4 characteristics:

  • Letting your target customers find you easily. Search engine marketing has been proven to be the most efficient network in network marketing. It is very easy for your target consumers to find you in the first time if you lock the keywords and seize the keywords ranking in all major search engines.
  • Being professional and commercialization of website’s design. From the network marketing is perspective, a website which can not be profitable to the enterprise is sick. If a site wants to be profitable online, it is not only to fight for a better search engine rankings, what is more importantly, the site must be designed professionally and commercially. If your target customers could not find your contact way in 30 seconds after accessing your site, there is an 80% probability of missing this potential customer. Your site should gain the trust of your customers, expressing a sense of this: You have a very rich company in reality which just moves online. If the customer has not found your contact way in 2 minutes, there is a 70% probability of missing this client. Now there are many corporate websites use e-mail as contact way, but how could the customers have time to email you, waiting for your reply? Funny!
  • Getting the high-quality sales clues quickly. How to turn the target visitors into your sales clues is a key step to achieve profitability for your eCommerce. The practical work of business article and a good many of the networking technology should guide all the information of target customers in a short time and reflect the customer’s needs to you quickly.
  • Realizing profitability and maximize economic benefits. After using some good products, the consumers will maintain a good memory for a long period of time, and constantly strive to recommend to other consumers. The agreement public praise still has the same magic influence on the internet.

Ecommerce Trends To Watch For In 2017

Many studies have shown a double-digit rise in worldwide ecommerce sales in 2016. Many analysts even predict that the worldwide ecommerce sales will increase consistently till 2020. However, the number of people accessing ecommerce websites on their mobile devices has been increasing rapidly. Likewise, a number of studies have shown a steady increase in mobile commerce sales driven by customers’ mobile engagement behavior.

Each enterprise needs to ensure that its ecommerce website keep users engaged by functioning like a mobile app. It must optimize its ecommerce website for mobile devices and allow users make payment through popular mobile wallets. At the same time, the business also needs to keep track of the emerging ecommerce trends to accomplish higher conversion rate and increase digital commerce revenue. There is a series of trends that will impact and shape ecommerce sales in 2017.

7 Trends that will Impact and Shape Ecommerce Business in 2017

1) Personalized Shopping Experience

Unlike mobile apps, websites lack the capability to personalize user experience by taking advantage of the features of underlying device and operating system. But many enterprises nowadays use analytics tools to gather a wide variety of customer data. The data collected through analytics tools help businesses to identify the preferences and understand the behavior of individual customers. Also, an ecommerce business can leverage the information to engage customers by showing the right product, content, ads, and deals to each customer. It can further personalize the shopping experience of each customer and boost ecommerce sales by delivering app-like user experience.

2) Social Selling

The data posted on various websites depict that people spend more time on social networking platforms than other websites. Many businesses promote their products or services on popular social networks to divert visitors to their ecommerce websites regularly. There are a number of social networking websites that allow users to buy products or services directly without visiting an ecommerce website. Many social networks are even planning to roll out new features to generate more revenue by facilitating social selling. The ecommerce business owners can take advantage of these social selling options to promote their products more effectively and boost sales.

3) Chat Bots

Many high-traffic websites nowadays interact with customers through chat bots. In addition to working as customer service executives, the chat bots also help users to perform commercial activities like shopping and booking. Many ecommerce website developers and owners will soon explore ways to keep visitors engaged by interacting with the machines efficiently. However, an enterprise has to deploy a variety of chat bots to meet the varying needs and preferences of customers. Some ecommerce companies have already used chat bots to provide personal shopping service and send messages. Many enterprises will soon use chat bots to make their ecommerce website more interactive and make shopping experience personalized.

4) Artificial Intelligence

The popular mobile platforms make people use artificial intelligence on a daily basis. A large number of people nowadays perform common tasks by talking to their machines through Google’s Assistant, Apple’s Siri, or Microsoft’s Cortana. Large ecommerce companies like Amazon have already started using artificial intelligence to chat with customer. But the ecommerce websites will need a variety of personal assistant to optimize the end-to-end shopping experience. More and more ecommerce businesses will take advantage of artificial intelligence to interact with customers in a smarter way and without deploying additional staff.

5) Contactless Payment

The mobile commerce apps enable users to choose from many payment modes – debit/credit card, internet banking and mobile wallets. A large number of buyers nowadays prefer making payment through their mobile wallets to debit or credit cards. In USA, some companies like Starbucks are using contactless payment options successfully to generate more revenue. Hence, the customers will love to buy product from an ecommerce website that allows them to use contactless payment options. Hence, many enterprises have to redesign their ecommerce websites in 2017 to accommodate the emerging mobile and contactless payment options.

6) Same Day Delivery and Return

There are many people who still prefer brick-and-mortar stores to web stores due to instant delivery. The web store owners must focus on reducing the delivery time of online orders to make more people buy products online. A number of studies have also shown that many customers do not hesitate to pay extra for same-day delivery. Hence, the ecommerce businesses have to explore ways to reduce delivery time of orders. Some companies will even provide flexible delivery option to customers and set up local drop-off points to ensure faster delivery. Likewise, they also need to ensure that each customer has option to return orders without putting extra time, effort and money.

7) User Generated Content

Many people nowadays read the product review and comments posted by other buyers before buying a product. Likewise, many people even choose a web store based on the shopping experience posted by other customers. Hence, enterprises can easily boost ecommerce sales by providing additional information about the products through pictures, description, specifications, and user reviews. Many ecommerce businesses will encourage customers to write reviews and share their shopping experience. They will even explore ways to promote the product more effectively through the user generated content.

However, the ecommerce trends keep changing at regular intervals. Hence, an enterprise has to keep track of the emerging trends to generate more ecommerce revenue. At the same time, it must explore ways to attract and retain customers by improving discovery, logistics and delivery through latest technologies.

Regulations That Control Ecommerce Solutions – Step 2 – Company Information That Must Be Supplied

Over the past few years there has been a significant growth in the consumer spending online and businesses are seeing that online selling is a major way of them to save costs and resources. The growth of online selling has increased the amount of options available to an ecommerce store or Facebook store with ecommerce solutions now available to help with the selling of their product or service. The inevitable growth of online selling has led to the increase of legislation governing it.

In this next step of regulations governing online trading in the UK that all potential online businesses should look at before setting up their ecommerce software solution. We will look at information that must be provided by the companies. This information must be supplied by the company to conform to new online regulations.

All of the regulations brought up in the relating articles have a common theme, companies must be open and honest to the customer and provide as much information about themselves as possible. Providing the information will gain the ecommerce store or Facebook store trust and acknowledgment to customers and their peers. Having ecommerce solutions that are trustworthy and verified by associations and their customers will be successful, so having the relevant regulation information in place is beneficial for the ecommerce shop or Facebook store as well.

The information that the companies must supply are quite simple, to conform to the governing ecommerce regulations, the information must be shown on their website. All commercial websites must make the information directly and permanently available to consumers on the trading website.

This information includes:

  1. Company’s name
  2. Postal address, registered office address if different
  3. Email address

This is the first set of information which details that the company is legitimate for the governing body and the customer. Providing these basic contact details is highly beneficial as the customer has choices to buy and become familiar with the online business.

The next set of information that has to be provided is:

  1. Company’s registration number
  2. Trade of Professional Association memberships
  3. Company’s VAT number

If the company has been established for a few years then the above information will be established. If it is a new ecommerce store or Facebook store then it will be up to the owner to decide if they become VAT registered and register to associations.

All of the information applies to the online business whether the site sells online or not. All of the marketing communications such as email, SMS and ecommerce software must also display all the above information under the ‘Information Society Service’ regulation.

The ecommerce regulations require that all pricing on the website must be displayed clearly and unambiguously. This means that all prices must state whether the prices are inclusive of tax and delivery costs.

Creating your ecommerce solutions will be a major project so by having a clear idea of regulations that govern online business ought to be a start for any company looking to promote their product or service. Having a good grasp of regulations will save you time and money in the long-term as new regulations are becoming more and more inevitable as online business continues to grow along with new, exciting ecommerce software. Having the basics in order will only benefit the company and the potential customers, as having a conformed website will add to the trustworthiness of the company.